Ensuring Consistent Messaging

Social media, PPC, banner ads, microsites, e-mail-consistent will help bolster the effectiveness of the
there are many marketing options to choose fromcampaign.
when your brand wants to run an integrated onlineMessage repetition across marketing channels is also
campaign. The key is making sure each channelimportant. It helps ensure that wherever a consumer
delivers the same message, regardless of whether itencounters your advertising, regardless of the means
is as brief as a PPC ad to as full blown as a socialof delivery, the campaign's central theme will be
media page. While each channel has its own specificestablished and reestablished. Reinforcing the
creative considerations and best practices, themessaging helps both the message and your brand
common thread among any you choose to use muststay top of mind and clearly defined in the minds of
be your messaging. To ensure consistent messagingyour target audience. This recall can then, hopefully,
throughout all the interactive channels your campaignspur the consumers to perform the conversion that
uses requires planning, coordination, and diligence.your campaign intends for them to do.
First, determine your intended audience. You won'tBecause there will be many creative cooks in the
be able to construct the right message unless youkitchen on a multichannel integrated interactive
identify the consumers you want to reach. A sharplycampaign, it's important to have a clearly defined
defined target audience aids the development of ainternal line of communication established in order to
sharply focused and effective message to deliver.ensure all parties are in sync with the campaign's
The message itself will depend on its intendedoverall message and mission. The wrong graphic
audience because it will have to appeal to this targetdesign for a banner ad could undercut the message's
group using the right tone and language. So beforeeffectiveness just as much as the wrong PPC copy.
crafting your marketing message, it's important toRepresentatives from all sides of the creative team
clearly define the campaign's targeted consumer base.need to be in the loop to make sure everyone is on
Make sure your messaging is clear. If you areonboard with the task at hand. Then as the creative
delivering a marketing message that is too vague, itcontent is developed, diligence needs to be paid to
will impact how well any channel delivers it. Especiallymake sure that all work produced stays on the
with multiple channel integrated campaigns, you needproper messaging course.
a message that is obvious and apparent enough thatConsistent messaging plays a vital role in branding.
it comes across to your target audience regardlessFrom "The Quicker Picker Upper" to "The Fabric of
of the interactive channel where they encounter it.Our Lives" and all points in between, a brand's
Maintain a consistent voice. To help sustain messagemessaging is how consumers identify the brand.
consistency across the various channels in yourExecuting any campaign, integrated or otherwise,
campaign, use a consistent voice throughout. Thiswith unclear, inconsistent messaging will only lead to
voice will help establish the persona you want yourconsumer confusion and ultimate marketing
brand to convey to its target audience. Preferably,underperformance or outright failure. So establishing
this persona will be one that these consumers will beand maintaining a clear and consistent brand message
able to connect with and respond to. Keeping theacross all the channels of your integrated campaign is
tone and content of your marketing messagevital to the success of your marketing goals.