| There are many social, technological and economic | | | | scheduling, for each of the companies, from the |
| issues impacting the development of and | | | | remote location. |
| incorporation of virtual offices. The development and | | | | Voice mail services are provided from the remote |
| widespread use of the internet is a significant | | | | location. This service often eliminates the need for an |
| example of a technological change supporting the | | | | employee to maintain a voice mail box at each of the |
| development and value of a virtual office. Mobile | | | | phones he or she may be using (office and mobile |
| telecommunications is another example. But it is also | | | | phone). This improves employee efficiency and keeps |
| important to note that the mobility of work and | | | | them better organized. There is no need to |
| workers is an even greater example, in this case of a | | | | determine which voice mail has received a message |
| social change, of a factor which has greatly impacted | | | | from the client. |
| the value of a virtual office. And in turn virtual office | | | | Additionally, find me/ follow me services allows the |
| services have enhanced the capability of mobile | | | | system to locate the employee and deliver the |
| workers. As more and more workers become mobile | | | | important call wherever he or she may be. The caller |
| workers the services provided by a virtual office | | | | doesn't need to know the employee of the company |
| become more important. This is true for home based | | | | is not in their office and possibly even at another |
| workers too. The availability of technological services, | | | | client's office, the car or even at lunch. The employee |
| the increasing awareness of the high level of services | | | | appears to be in the office and available to service |
| available from a virtual office, and that these services | | | | the client. While not designed to allow the employee |
| can be provided on a cost effective basis supporting | | | | to 'sneak around', this feature is available to help |
| economic value to small businesses has made these | | | | make the employee much more efficient and |
| services very valuable to the small business person | | | | effective. |
| and entrepreneur. | | | | Virtual office systems offer many unique features. |
| Virtual offices offer a wide spectrum of services to | | | | Other examples might include the many different |
| the developing entrepreneur and small business | | | | ways a mobile or home based company can be |
| person. These services include communication, | | | | notified that new voice mail has been left in their |
| address, internet based services and office and | | | | mailbox. For example, consider the following choices - |
| conference room services. Some businesses may find | | | | paging, SMS text message to mobile phone, email |
| all of the services valuable to getting their job done | | | | inbox with attached wav file of the message. Some |
| while others may only need certain services. It is | | | | systems can even call the voice mail box owner, |
| totally dependent upon the nature of a particular | | | | inform the owner of a new message, request a pass |
| business. Let's review each of the categories. | | | | code and then deliver the message. |
| Communication focused services include | | | | Virtual office services offer functionality beyond |
| auto-attendant services, live receptionist services, | | | | communication services. Some companies would like a |
| voice mail, find me/follow me services and a | | | | presence in another physical location without actually |
| complete range of unique and supportive | | | | setting up an office. "Bricks and mortar" can be |
| organizational features. Auto-attendant services are | | | | expensive - upfront and ongoing. But a virtual office |
| client focused greeting services. An auto-attendant | | | | address service is essentially a rent an address |
| system provides professional greetings to a | | | | service. The service provides a presence which is |
| company's clients when they receive the call. They | | | | indicated as an address on a business card and |
| allow a client to obtain relevant information, such as | | | | letterhead. It provides a location to send mail and |
| directions to the company, or permit phone access | | | | packages and should also provide access to using a |
| to a company's employee. At the push of a phone | | | | private office or conference rooms. And due to the |
| button an incoming call is processed and forwarded | | | | great power of the internet and technology, a range |
| to the employee wherever he/she is located at the | | | | of other services are available to the virtual business |
| time. The employee may be in the office, car or any | | | | person. Consider audio and video conferencing |
| other location. Calls can be forwarded to office | | | | services. The availability of VoIP based phone |
| phones, home phones or mobile phones or even | | | | services is reducing the cost of communications. |
| multiple phones at the same time. These systems | | | | Additionally, the integration of voice and data |
| enhance the access from a client to a company. | | | | services is providing enhanced functionality for the |
| Live receptionist services provide for professional live | | | | worker. The bottom line is that home based and |
| receptionists to respond to inbound calls from clients. | | | | mobile based workers are gaining access to services |
| The receptionist is located at a centralized location | | | | which until recently only employees of large |
| and provides the same service to multiple companies | | | | corporations had access to. This makes working |
| at the same time. Sophisticated database software | | | | easier for small businesses and entrepreneurs, |
| provides the receptionist with the detailed information | | | | improves the competitive position of small businesses |
| needed to properly and professionally respond to the | | | | and entrepreneurs and enhances the level of service |
| new phone call. Receptionists can also provide | | | | which small businesses and entrepreneurs can provide |
| administrative services, such as appointment | | | | to their clients. |