| Let's face it there are not many days that go by | | | | managing emails as appose to reading and replying. |
| that we don't send or receive an email, in fact it is | | | | If we also compound Faxes, SMS, Letters and Voice |
| estimated that there is 35 billion emails generated | | | | Mail it becomes a messaging nightmare. So how can |
| every business day (data from IDC). | | | | small business manage? Because of these and many |
| It's easy to understand why, you can send an email | | | | other reasons 3G Business CRM was founded. 3G |
| to the other side of the world and within seconds it's | | | | Business CRM - "big business technology for small |
| there. Email is ubiquitous it can be sent from any | | | | business budgets!" |
| device to any device and these days anywhere and | | | | 3G Business CRM combined with the 3GB Messaging |
| anytime. We receive emails from prospective | | | | Engine is unique and the only platform that provides |
| customers, email's from our web site, emails from | | | | you both Function/Department based messaging and |
| suppliers, email's to new and existing customers and | | | | Data Base Integrated Unified Messaging. (1 single |
| the list goes on and on. | | | | platform for EMAIL, FAX, SMS and Voice Mail). |
| So with all these emails how is small business | | | | This means: |
| managing? | | | | 1. Emails are automatically sent and received within |
| Having spoken to numerous small businesses the | | | | the customer, partner or supplier data base fileo |
| answers are usually the same: | | | | Access all emails sent from anybody within your |
| Too Many, Can't Manage, Can't Find and Cant' Cope! | | | | organisation to a customer and from a customer to |
| In detail the problems are: | | | | anybody within your organisation. |
| 1. Email is stored in individual mail accounts; it is | | | | 2. Sent and received emails (+ the attachments) are |
| difficult to access everybody's. | | | | automatically attached and stored directly in the |
| 2. Constantly searching inbox and sent items, it's | | | | customer file.o No searching and moving of emails. |
| difficult to find a specific one. | | | | 3. Database Integrated Unified Messaging (DIUM)- |
| 3. Too many to respond to. Email is becoming more | | | | Ability to create email, fax, sms and letter templates |
| and more formal. | | | | with dynamic database fields.o Allows for auto |
| 4. It's difficult for multiple staff to serve the same | | | | generated personalized messages at the click of 1 |
| customer. | | | | button |
| The above problems have led to numerous business | | | | 4. all sent and received messages are automatically |
| bandaid solutions such as word documents and excel | | | | stored within each customer, partner or supplier data |
| spreadsheets that we store as email templates and | | | | base file |
| constantly edit, copy and paste. Group email folders | | | | Automate your business whilst maximizing business |
| to store team emails, public folders even customer | | | | efficiency, customer relationships and company |
| folders. In fact some businesses spend more time | | | | profits. |