| Text the Library With Comments, Feedback and | | | | easier to interact with. The product has come a long |
| Suggestions | | | | way in the past 8 months since we launched, but |
| Enabling libraries to set up mobile text messaging | | | | we're not done making it better. The same is true |
| reference services so patrons can ask questions has | | | | for those libraries we see who are embracing new |
| been the primary use of our technology to date. In | | | | technologies and services to become more relevant |
| fact, mobile questions and answers is our business, | | | | to patron needs. |
| it's what we geek out on every day at work. But | | | | Of course, there are always the traditional methods |
| there's another use for Mosio's Text a Librarian | | | | of gathering feedback through simple conversations, |
| currently being utilized and we'd like to encourage | | | | suggestion boxes, emails, surveys, etc, but if your |
| more of it: Patron feedback and suggestions via text | | | | library is already offering a text message reference |
| messaging. | | | | service, you can easily extend the service to include |
| Encouraging patrons to text comments, suggestions | | | | comments and suggestions. |
| and feedback can be a great way to gather | | | | "Questions, Comments, Feedback? Text Us!" |
| intelligence about library use and provide insight on | | | | By making it easier for them to communicate with |
| opportunities to better serve them. Being able to | | | | you when they have ideas, you can collect great |
| collect this feedback everywhere throughout the | | | | information that's helpful to the entire library. |
| library beyond a stationary suggestion box allows | | | | Capturing patron thoughts in a database, where |
| patrons to chime in at their point of experience. Plus, | | | | reports can be run, shared and talked about, gives |
| it will get them to start using your mobile reference | | | | you the ability to make ongoing improvements to |
| service, showing them all of the ways they can | | | | your library services. |
| communicate with the library. | | | | To those libraries who have already put this new use |
| As a company, Mosio prides itself on listening to the | | | | into play, we applaud you! For those looking to get |
| suggestions and feedback of librarians to help make | | | | interested, we'll be creating and posting some easy |
| our software better. The product development team | | | | to use comments/feedback patron marketing |
| always wants to know how people are using the | | | | templates to use very soon, so stay tuned. |
| service, what would make it better, more useful, | | | | |