| Voice messaging software provides many options to | | | | catered to whether it is a voicemail or a live-call |
| sales agents. These software solutions are an | | | | scenario. Additionally multiple numbers may be called |
| example of CTI, or Computer Telephony Integration. | | | | simultaneously for one contact. Whatever number |
| They provide telephone automation for sales, | | | | answers first is where the voice message will be |
| customer support, and marketing programs within an | | | | broadcasted to. |
| organization's Customer Relationship Management, or | | | | The time that these voice messages will be |
| CRM. | | | | broadcasted is also customizable. This allows a sales |
| Customer Relationship Management captures, | | | | team to ensure voice messages will be sent out at |
| contains, and retrieves the important information on | | | | the best times of day to contact their leads. The |
| leads, contacts, and clients. A CRM may be | | | | CRM voice message pairing can identify the time |
| implemented with a major investment by the | | | | zones different contacts live in and call numbers from |
| company to purchase or design software and | | | | the same contact list at different times based on |
| hardware to support the processes of managing all | | | | their geographic location. |
| the jobs associated with inside sales, or a host | | | | Voice messaging software also enhances inbound |
| company may provide the software and hardware | | | | calling. These features start with the option for |
| for the organization to use. The companies that | | | | listeners of broadcasted messages to press a |
| provide the hosted CRM sometimes offer voice | | | | number to talk to a live agent. Similarly automatic |
| messaging solutions through their same company. | | | | messages can be set up as the default answer to toll |
| The voice messaging software creates voice | | | | free numbers, such as help lines. Answers to the |
| broadcast initiatives from the contact lists within the | | | | most common questions can be recorded and the |
| CRM. Voice broadcasting is where a series of calls are | | | | option to contact a live agent is presented also. |
| made from a selected list and a prerecorded | | | | If an inbound call is not able to be answered by a |
| message is automatically played. Those listening to | | | | sales agent voice message software provides a |
| these messages generally have the option to press a | | | | solution for that caller. He or she may then choose to |
| button to be removed from the list or to speak to a | | | | leave a voice mail his or her self, which will be |
| live agent. Good voice messaging systems will allow | | | | transferred to the first available agent for them to |
| these messages to be any length and allow these | | | | listen and respond to. |
| messages to be recorded from anywhere. | | | | Voice messaging enhances many of the primary |
| Different messages may be played if the call goes to | | | | functions of Customer Relationship Management. It |
| voicemail versus whether or not the lead is | | | | allows sales reps and contacts to get in contact with |
| contacted. Both of these messages can be | | | | each other quickly and efficiently. |
| prerecorded in the sales agents own voice and | | | | |